Thank You, Virgin Holidays
The CHTAEF together with our sponsor Virgin Holidays brought HEARTFELT GUEST CARE TO WELCOME THE WORLD to Barbados, Saint Lucia, Grenada, Tobago and St.Kitts & Nevis.
HEARTFELT GUEST CARE TO WELCOME THE WORLD was developed by Talkabout-Earth Solutions in response to Virgin Holidays desire to train & educate hospitality professionals in their partner properties that tolerance, understanding and acceptance are critical to excellence in hospitality.
The Development Day highlighted the changing demographics and trends of today’s traveler and from your excellent and enthusiastic feedback, will help you provide uplifted customer service to all guests, regardless of their age, race, sexual orientation, religion or ability.
We thank our National Hotel Associations and Tourist Boards on the above mentioned islands for supporting the training not only in facilitating the event but also making financial contributions to the training days in many instances. This allowed us to extend the training days whenever possible. In Saint Lucia, we received support from their Tourism Enhancement Fund. RESULTS: TOTALLY AMAZING!
Thank You, Interval International
In December 2018, Interval Intl partnered with the CHTAEF to deliver our first on-island training in Aruba. Over 75 professionals were trained in housekeeping and leadership. In October 2019, 86 hospitality professionals in Sint Maarten and Saint Martin participated in training days sponsored by Interval Intl. The specially designed training modules included HEALTHY PEOPLE MANAGEMENT (key criteria for healthy and productive relationships with colleagues which enrich their working experience, improve productivity and shine through to the guest’s experience); ENGINEERING WITH EMPATHY (focused on customer facing engineering and maintenance supervisors and team members to gain a better understanding of a guest’s vacation mindset, and reading visual clues to ensure empathetic interaction to all situations); FRONT DESK EQ V AI session for customer-facing front office supervisors and team members (key learning points ready for immediate practice on-property) and HAPPY HOUSEKEEPERS! (participants discover the positive impact they have on the guest experience and the hotel’s overall
reputation). OUTCOME: SIMPLY FABULOUS!